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General
Can I get notified if my device has not sent a broadcast for 2 days?
No email alert arrived in my mail inbox when I expected it to!
I live in America. Will it show the correct timestamp?
My phone status sometimes shows LOCK or NO LOCK. What do these terms mean?
How much does it cost?
How are my coordinates sent to the server?
My phone is not listed on your supported devices. Do you plan to add this in the future?
Can I change my password once I log in?
Tracking and your Account
The map keeps refreshing. Can I pause it while I move around it?
How to find where you were at certain times of the day
Can I track more than one device at once?
I've put a checkbox next to my name but it is not being tracked
Why are some of my location markers different colors?
How often do my points refresh on the tracking map?
My label color varies from Green, Yellow to Red. What does this mean.
Some days in the calendar are coloured green. Why is this?
How do I keep the person I want to track in the centre of the map
Can other people track me?
How do I add a new phone to my account to track.
Devices and phones
SMS commands supported by the TR102
What is my imei? Where can I find it?
Can my GPS data points be exported?
Different send modes - StopConnect, Interval, Distance, OnDemand
How to change your device default interval rate?
I often am out of cell phone coverage. What happens when I come back into coverage?
My phone sometimes takes a long time pickup my location when I am outside. Why is this?
Why are some of my location markers different colors?
A description for each location marker is as follows:
BLUE: The GPS location was sent as scheduled.
YELLOW: The GPS location was delayed in sending.
RED: Specific for the TR102. Indicates the emergency SOS button was pressed at this location and time.